The Delaware Department of Insurance stated that, beyond its original focus on consumer complaint investigations, it now requests that carriers provide direct telephone numbers and email addresses for each contact type listed on UCAA Form 14, so the Department can reach the appropriate representative without delay; the Department noted that missing direct contact information can slow consumer matter resolutions by forcing investigators to use generic company inboxes.
Delaware Insurance Department expands direct-contact expectations for UCAA Form 14 contacts
By Awais
