Automation has extended beyond document handling into submission triage, which Kussurelis described as a major area of evolution. Previously, underwriting assistants played a central role in gathering materials and organizing submissions before review. Today, systems ingest incoming emails, verify completeness, and initiate follow-ups automatically based on predefined requirements. “The system can identify whether all required attachments are present,” he said, noting that missing information triggers automatic responses to producers.
How underwriting automation and triage models are reshaping program insurance operations
By Awais
